Like many of you, this holiday season is a time of reflection for me. I think about the road traveled since the beginning of 2014. I think about the good and maybe not so good decisions made. I think about actions taken that appear to have had a positive impact. I also think about things I would do a bit differently if given the chance. Yes, there is a lot to think about.
2014 has been a year of major change and life altering decisions for me. After many successful years in the telecommunications industry, I left a corporate position with Level 3 Communications in early 2014. I made this decision after determining my passion for helping and serving others could best be lived by better aligning life with my core values.
While there were and remain certain risks associated with the move, I do not regret the opportunity this decision has given me to pursue my mission of customer service advocacy. It is a mission I love and share with many great people. People whom I consider kindred spirits in our desire to make this world better by improving upon the commercial, charitable and other societal interactions we have with each other.
In the spirit of this special season, I briefly share my personal reflections on 2014 below. I believe some of these thoughts will ring a bell with you. At a minimum, I hope they give you a brief respite from the busy holiday season and bring you a little C.H.R.I.S.T.M.A.S. cheer.
C is for Customers.
I am thankful for the opportunity 2014 has given me to establish a business focused on improving the customer experience. Working on something you truly care about is indeed a labor of love.
H is for Home.
Home and family are blessings to be cherished above all. I am grateful I was able to spend more time with family during 2014 than at any other point in my career.
R is for Rejection.
I appreciate each rejection received during 2014. Each has made me stronger. Each has ensured I stayed on the right path, divinely bringing me closer to achieving the goals to which I aspire.
I is for "I".
2014 underscored the truth I have always understood. The extent to which my dreams are realized is related to the amount of passion and the effort I put forth. In addition, I am solely accountable to those who put their trust in me.
S is for Self-respect.
As has been the case throughout 2014, I must always be able to look in the mirror and not be ashamed of any decisions I have made or actions I have taken.
T is for Thankful.
I am forever thankful. I am thankful for a strong family, faithful friends, new dreams and opportunities 2014 has yield. I am also thankful for the many new associates and great people I have encountered in my customer service quest; such as those in my Google+ communities and Tuesday #custserv Twitter chats.
M is for Meaning.
2014 seemed to pass by quickly. It serves as a reminder that time on this Earth also passes quickly. If I am to leave a noteworthy legacy of helping others, I must live a life and pursue actions that have strong meaning and purpose.
A is for Achievement.
Good efforts are commendable, but actual achievement of clear goals and objectives rule the day. Being my best in service to others requires achievement.
S is for Salvation.
I am thankful for the spiritual salvation and the corresponding faith that sustained me throughout 2014. I remain encouraged by the love for humanity and salvation that is celebrated this time of year, and the "love" for people intrinsic in improving the customer experience.
Merry Christmas everyone. May all your customer service wishes come true.
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