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As the Easter weekend approaches, I have continually reflected upon the morale responsibility shouldered by myself and others who claim to be #CustomerService advocates.
Being a person of the Christian faith, I try to assess my actions through a lens that holds me accountable for the impact I have on my fellow man. Whether in a business, social or personal setting, I aspire to deliver a level of service and care that can always be viewed favorably from a spiritual perspective.
Regardless of one's spiritual compass or lack thereof, I believe most civilized people have an intrinsic desire to care. A desire to care not only for their neighbor, but also for the stranger who may cross their path only once.
I am also convinced there is an "inner voice" that incessantly drives us in the customer service profession. This voice compels us to use whatever skills, knowledge and experience we have to make our piece of the world just a little bit better.
With this as a backdrop, I share the following. This is my personal view of parallels between key aspects of customer service and spiritual guidance one can find in Biblical scripture. I hope you find it inspirational in the continuing mission to deliver, as well as receive, good customer experiences.
- Success in customer service requires one to be adaptable, always willing to learn, with a special ability to communicate and build positive relationships with others.
"...Let not steadfast love and faithfulness forsake you; bind them around your neck; write them on the tablet of your heart. So you will find favor and good success in the sight of God and man..."
- Proverbs 3:3-4 ESV
- Customer service is most effectively delivered when one genuinely understands, cares for, and treats people in a manner that not only meets, but exceeds, how they wish to be treated.
"...Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves..."
- Philippians 2:3 NIV
- The quality of communications during the customer service process can make customers feel important, appreciated and understood.
"...Let your conversation be always full of grace, seasoned with salt, so that you may know how to answer everyone..."
- Colossians 4:6 NIV
- Even the most challenging customer situations can be handled in a positive, productive manner and result in a beneficial outcome for everyone involved.
"...Fools give full vent to their rage, but the wise bring calm in the end..."
- Proverbs 29:11 NIV
- The customer service reputation of any individual or organization can be enhanced, and additional customer loyalty gained, by going the extra mile and providing unexpected support.
"...Whatever you do, work at it with all your heart, as working for the Lord, not for human masters..."
- Colossians 3:23 NIV
"...For even the Son of Man came not to be served but to serve others and to give his life as a ransom for many..."
- Matthew 20:20 NLT
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