Image Courtesy of Toa55 at FreeDigitalPhotos.net |
After a long day of redecorating at home, my wife and I looked forward to satisfying our hunger with a meal that has become somewhat of a guilty pleasure during the diet we are currently on. We quickly headed home, eagerly anticipating a well deserved meal as a reward for our redecorating heroics.
Image Courtesy of James Williams at www.flickr.com/photos |
To our dismay, the salads received were not up to the restaurant's usual standard. They were not well prepared. The amount of chicken placed on each was less than usual. It was obvious cheese had been placed on both salads, with a hurried attempt to remove it from one to match our order. To top if off, we were given ranch dressing instead of honey mustard. I am not a ranch dressing fan.
Since the restaurant's closing hour was reached during our drive home, returning the salads was not a viable option. We set forth to salvage them by adding some chicken from the fridge and scraping up the small amount of honey mustard dressing we had on hand.
Image Courtesy of Hector Alejandro at www.flickr.com/photos |
The confidence we have in the restaurant's ability to consistently deliver and fully meet our expectation, regardless of the business hour, has slipped. While this recent experience has taken away a bit of the luster, the customer goodwill Zaxby's built with us over the course of time will keep us going back for now. I guess it's again time to double check our orders at the drive-thru window.
Who knew that key customer service reminders for my next blog post would emerge from a salad bowl?
Image Courtesy of Jeroen van Oostrom at FreeDigitalPhotos.net |
Image Courtesy of Danilo Rizzuti at FreeDigitalPhotos.net |
Thanks for reading. I would love to hear your food inspired customer service story.
To receive notice of future blog posts, you can follow me via Twitter, Facebook , LinkedIn, or Goggle+.
I also invite you to view my website and Pinterest content.
#CustomerService
#CustomerExperience
#CustomerSatisfaction
#Badservice
No comments:
Post a Comment